Pakistan Online Market Support

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Returning Your POM Purchase: A Seamless Experience

At POM, we want your shopping experience to be exceptional. If you need to return an item, we’ve made the process quick and easy. This page guides you through every step, so you can return your item with confidence.

What can be returned?

Most items purchased on POM are eligible for return within 14 days of delivery, provided they are:

  • Unused and in their original packaging.
  • Not personalized or custom-made.
  • Not perishable goods or undergarments.

Please note: Some sellers may have specific return policies that differ slightly from POM’s general policy. You can find details on individual seller policies on their profile page.

Why might I need to return an item?

We understand that sometimes things don’t go as planned. You can return an item for the following reasons:

  • Damaged: The item arrived damaged or defective.
  • Incorrect: You received an item different from the one you ordered.
  • Significantly different from description: The item does not match the online description provided.

How to return an item:

  1. Head to our Support Center: Visit and log in to your account.
  2. Open a Ticket: Select “Returns” as the issue category.
  3. Choose your recipient:
    • Seller Support: For product-related issues like damage or incorrect items.
    • POM Administration: For escalated concerns requiring direct intervention.
  4. Provide clear details: In your ticket, explain the reason for your return, including order number, product details, and reason for return. Attach photos if applicable.
  5. Await instructions: Our team will review your request and provide further instructions, which may include returning the item directly to the seller.

Important tips:

  • Ensure your return request is within the 14-day window.
  • Include all relevant details in your ticket to expedite the process.
  • Pack the item securely in its original packaging.
  • Keep your proof of return until your request is resolved.

What happens after I return an item?

Once we receive and verify your returned item meets our policy, we will process your refund or exchange within 5-10 business days. The refund may take longer to reflect in your account depending on your chosen payment method.

POM's Responsibility:

  • We handle returns for order non-delivery, issuing a full refund if your order doesn’t reach you within the stipulated timeframe.
  • We act as a mediator between you and the seller for other return reasons, facilitating a fair resolution.

Your Responsibility:

  • Review product descriptions, seller ratings, and reviews before purchasing.
  • Choose sellers with positive reputations and strong track records.
  • Understand that individual sellers may have their own return policies.

Additional Resources:

POM is here to help!

If you have any questions or concerns regarding returns, please feel free to contact our friendly customer support team through the support center. We’re here to make your shopping experience enjoyable and hassle-free.

Shop with confidence and explore the wonders of Pakistan’s finest crafts!

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