Pakistan Online Market Support


  1. What products can I find on POM? We offer a diverse range of authentic Pakistani crafts, from textiles and jewelry to home decor and artwork. Discover unique treasures across various categories!

  2. Are the products on POM genuine? Absolutely! We partner with talented Pakistani artisans and sellers to ensure authenticity and quality. Many products also come with artist profiles and stories.

  3. How do I know a seller is reliable? Each seller profile displays ratings, reviews, and other helpful information. We also have a robust vetting process and encourage customer feedback.

  4. What are the shipping options and costs? We offer various shipping options with transparent pricing displayed at checkout. You can choose based on speed and budget.

  5. What is your return and refund policy? We have a user-friendly return policy valid for 14 days. Learn more about eligible items, reasons, and process on our dedicated Refund Policy page.

  6. How can I track my order? Once your order ships, you’ll receive a tracking number and link to keep tabs on its journey. You can also check your order status through your POM account.

  7. Is there customer support available? Yes! Our friendly customer support team is here to help with any questions, concerns, or assistance you need. Reach out through our Support Center.

  8. How can I support Pakistani artisans through POM? Every purchase on POM empowers local artisans directly. You can also leave positive reviews and share your finds on social media to spread the word!

  9. Are there any discounts or promotions available? Absolutely! We frequently offer discounts, promo codes, and special offers. Check our website, social media, and subscribe to our newsletter for updates.

  10. How can I learn more about the stories behind the products? Many product pages showcase artisan profiles and stories. We also publish blog posts highlighting their journeys and craftsmanship. Explore our “Meet the Artisans” section!

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