Pakistan Online Market Support

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Navigating the Journey: Your Guide to Shipping and Delivery at Pakistan Online Market​

Excitement bubbling over after placing an order on Pakistan Online Market (POM)? We get it! You’ve unearthed hidden gems from talented local artisans, and now, anticipation takes hold. But before you start picturing those beautiful hand-embroidered dupattas or mouthwatering Karachi cookies gracing your doorstep, let’s dive into the world of POM’s shipping and delivery.

Step 1: Demystifying Tracking Numbers​

Remember that magical string of numbers called a tracking number? It’s like a superhero cape for your package, granting you the power to follow its journey every step of the way. You’ll receive this cape, nestled within your order confirmation email, usually within a few days of placing your order. The timing might vary depending on the seller and shipping method you chose, but rest assured, your tracking number will soon be yours to wield.

Step 2: Unlocking the Tracking Portal

Armed with your tracking number, it’s time to unleash its power! POM itself doesn’t handle shipping directly, but most sellers utilize various courier services. Don’t fret, because POM has a fantastic “Track Order” feature right on their website. Simply enter your tracking number, and voila! You’ll be whisked away to the relevant courier’s tracking portal, where you can witness your package’s exciting adventures in real-time.

Step 3: Decoding Delivery Timelines​

Patience is a virtue, but who doesn’t like a peek at the finish line? Delivery times at POM depend on a few factors like the seller’s location, your address, and the chosen shipping method. Express options will naturally bring your treasures home faster, while standard methods might take a bit longer. But hey, the anticipation builds excitement, right?

POM provides estimated delivery times on each product page and in your order confirmation email. These are handy guides, but remember, unforeseen circumstances like traffic or weather can sometimes add a day or two to the journey. Just keep an eye on that tracking portal, and you’ll be reunited with your goodies in no time!

Step 4: When Things Go South (Hopefully Not!)

While rare, sometimes packages encounter hiccups on their way. Lost parcels, delayed deliveries, the occasional bump in the road – it happens. But don’t worry, POM has several ways to help you resolve any issues quickly and efficiently.

Here’s what you can do if you encounter a problem with your order:

  • Contact the Seller Directly: In most cases, the seller will be able to provide the most immediate assistance. They can track the package’s status, initiate inquiries with the courier, and work with you to find a solution.
  • File a Complaint with POM: If you’re not able to resolve the issue with the seller, or if you have concerns about the seller’s conduct, you can easily file a complaint directly with POM. Visit the “Complain to POM” page, accessible from your account dashboard or the main website menu. Here, you can outline the problem, provide relevant details, and attach any supporting evidence. POM’s dedicated team will review your complaint promptly and take appropriate action to address the issue

Remember, POM is committed to providing a positive and secure shopping experience for all buyers. Their complaint resolution process ensures that your concerns are heard and that you receive the support you need to have a successful transaction.

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