POM Refund Policy: Transparency and Fairness for Your Shopping Experience
At POM, we believe in building trust and ensuring a positive experience for every customer. This detailed refund policy outlines our commitment to transparency and fairness when handling returns and refunds.
Eligible Items:
Most items purchased on POM are eligible for a refund within 14 days of delivery, provided they adhere to the following conditions:
- Unused and in original packaging: The item should be in its original, undamaged condition with all tags and accessories intact.
- Not personalized or custom-made: Items designed specifically for you cannot be returned for a refund.
- Not perishable goods or undergarments: Due to hygiene concerns, these items are not eligible for returns.
Exceptions:
Please note that some exceptions may apply depending on the individual seller’s policy. You can find details on individual seller policies on their profile page. Additionally, items marked as “non-returnable” are excluded from this policy.
Reasons for Refund:
We accept returns and issue refunds for the following reasons:
- Order Non-Delivery: If your order fails to reach you within the stipulated timeframe, we will issue a full refund upon verification.
- Damaged or Defective Item: If you receive an item that is damaged or defective upon arrival, you can return it for a full refund.
- Incorrect Item: If you receive an item different from the one you ordered, you can return it for a full refund or exchange.
- Significantly Different from Description: If an item does not match the online description provided, you can return it for a full refund.
- Change of Mind: While we encourage careful consideration before purchase, we understand that sometimes plans change. We accept returns for change of mind within the 14-day window, subject to a restocking fee (details below).
Refund Process:
- Submit a Return Request: Open a ticket through our Support Center (support.pom.pk) clearly stating the reason for your return and attaching photos if applicable.
- Return Instructions: Our team will review your request and provide instructions on returning the item to the seller or POM directly.
- Return Verification: Once we receive and verify the returned item meets our policy, we will initiate the refund process.
- Refund Timeline: Please allow 5-10 business days for your refund to be processed and reflected in your account. The timing may vary depending on your chosen payment method.
Important Notes:
- Return shipping costs are generally the responsibility of the customer, except in cases of order non-delivery, damaged/defective items, or incorrect items.
- A restocking fee of 10% may apply to returns for change of mind.
- We encourage you to review seller ratings and policies before purchasing, as individual seller policies may differ slightly from POM’s general policy.
Our Commitment:
We are committed to handling all returns and refunds fairly and transparently. If you have any questions or concerns, please don’t hesitate to contact our customer support team through the Support Center.
Additional Resources:
- Return Process Guide: [Link to POM Return Process Page]
- Frequently Asked Questions: [Link to POM FAQ Page]
Shop with confidence and explore the vibrant world of POM knowing we’re here to support you!